Thank you for choosing our products (“we”, “us” or “our”). We value customer satisfaction and hope that you will be satisfied with your purchase of Silicone Non-slip Ladder Cover. If you are not satisfied with your order, we are happy to provide you with a refund or return service. Please read the following policy carefully to understand our refund and return process.

1. Return conditions
   Return period: You can apply for a return within 7 days after receiving the product.
   Product condition: The returned product must be unused and in good condition with original packaging and tags. Any products with obvious wear, scratches or damage will not be returned.
   Evidence submission: Please keep the order confirmation and shipping tracking information you received as proof of return application.
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2. Apply for a return
   If you wish to return the purchased product, please follow the steps below:
   Contact us: Please contact our customer service team via email [email protected] and provide your order number and reason for return.
   Get a return authorization: After your application is confirmed, the customer service team will provide you with a return authorization (RMA) number and return address.
   Returning the product: Send the product back with the original packaging and indicate the return authorization number on the package.
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3. Refund Processing
   Refund Method: We will process the refund immediately after we receive the returned product and confirm its status. The refund will be refunded to your original payment method.
   Refund Time: Please note that it usually takes 5 business days for the refund to be processed. In some cases, the bank may need additional time to process the refund.
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4. Shipping Policy
   Return Shipping: The return shipping cost is borne by the customer. We will cover the return shipping cost unless the product is defective or shipped incorrectly (for example, you received the wrong product).
   Initial Shipping Cost: If the order is shipping-inclusive, the initial shipping cost will not be refunded.
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5. Exchange Policy
   If you wish to exchange the product (for example, because the size is not right or the color is not liked), please return the original product according to the return process and place a new order for the new product.
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6. Special Cases
   Damaged or Defective Products: If the product you received was damaged during transportation or has a manufacturing defect, please contact us immediately. We will arrange a replacement or refund for you.
   Sale Products: For products marked as clearance or promotional, the return policy may be different, please check the relevant product page for instructions.
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7. Contact Us
   If you have any questions about our refund and return policy or need further assistance, please feel free to contact us:
   Email: [email protected]