FREQUENTLY ASKED QUESTIONS
1.How do I place an order?
You can browse our website, select the products you like, click the “Add to Cart” button, and then proceed to the checkout page to make payment. Please make sure to fill in the accurate shipping address and payment information.
2.Can I modify or cancel my order?
Once the order is confirmed, we will process it as soon as possible. Contact us within one hour after you confirm the order and we will try our best to meet your requirements. If the order has been shipped, it cannot be cancelled or modified.
3.What payment methods do you offer?
We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express) or debit cards. Please choose the payment method that suits you at checkout.
4.How do I check the status of my order?
Once your order is shipped, we will send a confirmation email and provide a tracking number. You can enter the tracking number on our “Order Tracking” page to check the latest shipping status.
5.How much is the shipping cost?
Shipping costs vary depending on the order amount, delivery location, and selected shipping method. You can view the specific shipping cost information at checkout.
6.Can I return the product?
Yes, we offer a 7-day return policy. If you are not satisfied with your purchase, please contact customer service for return instructions. Please note that items must be returned unused, with original packaging and tags attached.
7.How long does it take for a refund to be processed?
Once we receive your return and confirm the condition of the item, a refund is usually processed within 5 business days. Refunds will be refunded to the original payment method you paid.
8.What happens to damaged or wrong items?
If you receive a damaged item or the wrong order, please contact our customer service within 48 hours of receiving the package. We will arrange a refund or replacement as soon as possible.
9.How do you protect my privacy?
We take your privacy very seriously. Please refer to our Privacy Policy to understand how we collect, use and protect your personal information. We will take all necessary security measures to protect your personal information from unauthorized access or disclosure.
10.How do you protect my privacy?
You can contact us via:
Email: [email protected]
11.Do you ship internationally?
We do not ship internationally.
12.What if I have additional questions?
If you have additional questions not listed here, please feel free to contact our customer service team via email at [email protected] and we will be happy to assist you.